We respectfully request a minimum of 24 hours’ notice for any cancellations or rescheduling of services.
Cancellations or rescheduling requests made with less than 24 hours’ notice will incur a fee equal to 40% of the reserved service amount, which will be charged on the originally scheduled date or the rescheduled date/time.
If the vehicle is not present either when the detail technician has completed setup or when the technician is ready for the next scheduled vehicle (in cases where multiple vehicles are scheduled), the following time limits and fees will apply:
This policy works in conjunction with the Absent Vehicle Policy and applies to varied situations where client communication or vehicle availability delays service. If there is no response from the client — whether by text, phone call, or face-to-face — the applicable wait time fees and cancellation terms will be enforced.
Situations covered under this policy include (but are not limited to):
For Full Detail or Interior Detail services, any personal belongings that need to be removed and replaced by the technician will incur an additional handling fee. To avoid this charge, we kindly ask that clients remove personal items from the vehicle prior to their scheduled appointment (excluding glove box and center console).